Refund policy

Because every order is baked fresh to order, all sales are final and we're unable to offer refunds or exchanges once an order has been placed.

If something isn't right

If your order arrives damaged or something is missing, contact us within 24 hours of delivery with photos of the packaging and cookies. We review every message personally and will make it right whenever possible.

Cancellations

Orders can be cancelled before baking begins. Reach out as soon as possible and we'll let you know whether your order can still be pulled.

Last updated: September 2026